In Senegal, the Autorité de
As a sanctions always carry a heavier weight when people are made aware of it, the Director General of the Artp issued a press release, that has been flagged as particularly important, and held a press conference (in French) on a particularly serious sanction imposed following what the Regulator considers as the non-fulfilment of obligations stemming from formal notices (which, by the way, the telecom operator challenges on the merits).
On 21 November 2014 indeed, the Sonatel was given a formal notice from the Artp to respect consumer rights. As the code of telecommunications provides since its modification in 2014, operators shall "prendre les mesures appropriées de dimensionnement de leurs réseaux de nature à garantir à leurs clients un accès ininterrompu à leur service client commercial ou technique en respectant un taux d’efficacité minimal" (translation: "take appropriate measures to size their networks in a way that provides their consumers with an uninterrupted
On 14 July 2016, the Regulator imposed a sanction on Sonatel since the it still estimated that the operator's behavior still was not leading to a compliant situation as regards the consumer right to be informed. The sanction, as stated in the Sonatel decision, is 13 billion 959 million FCfa (c. €20m), i.e., 15% of Sonatel's 2015 turnover. The sanction decision also provides that if the operator does not enforce it, an additional penalty of 10m FCfa (c. €15,000) per day will be charged.
The operator, however, challenges this sanction insofar as it estimates that its behavior is not to be blamed. To support its claim, Sonatel avails itself from the fact that upon reception of the first formal notice, it undertook a 'progressive compliance' with the requirements process as regards its network, then let the Regulator know about it, etc. It is henceforth to lodge an appeal.
The issue at stake, therefore, is to know whether the obligations on operators are obligations regarding the means used (that is to say, means obligations), or, conversely, if they are obligations to produce results (performance obligations). If they are means obligations, then the operator is right. However, considering the efficiency and effectivity principes that are closely linked with the teleological nature of Regulation, it is more likely that such obligations are performance obligations.
For instance, in France, the Commission Informatiques et Libertés (French Data Protection Authority- CNIL) considered on 1 March 2016
Thus, there is probably more to follow with this Sonatel decision. The day the press release was issued, the operator stated it intended to lodge a hierarchical appeal before the Minister.
The next day, the Director General of the Artp stated in the press (in French) that under the Senegal law, the appeal could only be lodged before a jurisdiction, or before... the Regulatory Authority itself (request for reconsideration - in French : "recours gracieux").
This situation is thus a great reminder that new illustrations of the interplays between Regulation and Politics can always be found.
Frison-Roche, M.A., Les droits des personnes, Internet et la CNIL, 2016.